Cancellation & Refund Policy

Cancellation and Refund Policies

1. Introduction

This Cancellation & Refund Policy outlines the terms applicable to cancellations of domestic and international tour bookings made with Connectour Travel Company (“Connectour”, “we”, “our”, “us”). By confirming a booking, the traveler agrees to the terms stated below.

PART A: DOMESTIC TOURS (Within India)

2. Cancellation by the Traveler

If a traveler cancels a confirmed domestic tour booking, the following cancellation charges shall apply:
More than 15 days before departure – 50% of total tour cost will be charged.
7 to 15 days before departure – 75% of total tour cost will be charged.
Less than 7 days before departure / No show – 100% of total tour cost will be charged.
Cancellation charges are calculated on the total tour cost per person.

3. Partial Cancellations

In case of cancellation of one or more persons from a group booking, cancellation charges will apply per person.
If the cancellation affects room occupancy (e.g., twin to single), the remaining traveler may be required to pay a single supplement.

4. Refund Processing (Domestic Tours)

Eligible refunds will be processed within 7–14 working days from the date of cancellation confirmation.
Refunds will be made via the original mode of payment.

Transaction or gateway charges, if any, are non-refundable

PART B: INTERNATIONAL TOURS

5. Cancellation by the Traveler (International)

Due to advance payments made to international suppliers (hotels, airlines, local operators), stricter cancellation terms apply:
More than 30 days before departure – 50% of total tour cost will be charged.
15 to 30 days before departure – 75% of total tour cost will be charged.
Less than 15 days before departure / No show – 100% of total tour cost will be charged.
If flight tickets, visas, or international permits have been issued, actual cancellation charges imposed by airlines, embassies, or suppliers will be deducted.

6. Non-Refundable Components (International)

The following components are strictly non-refundable once confirmed:
Visa processing fees
Travel insurance premiums
International flight tickets (as per airline policy)
Special permits
Non-refundable hotel bookings

PART C: COMMON TERMS (Domestic & International)

7. Cancellation by Connectour

Connectour reserves the right to cancel a tour due to:
Insufficient minimum group size
Natural disasters or extreme weather
Political unrest or government restrictions
Force majeure events beyond control
In such cases:
Customers will receive a full refund of the amount paid to Connectour, or
Be offered an alternative travel date or package (subject to availability).
No additional compensation shall be payable.

8. Amendments & Rescheduling

Date change requests are subject to availability and supplier approval.
Rescheduling may incur additional charges.
Any fare or price difference must be borne by the traveler.

9. No Show Policy

Failure to report for the tour on the scheduled departure date will be treated as a “No Show,” and 100% of the tour cost will be forfeited.

10. Refund Limitations

Connectour acts as a facilitator between travelers and third-party service providers. Refunds for cancelled services are subject to:
Airline cancellation policies
Hotel cancellation terms
Transport operator policies
Local government regulations
Connectour shall not be liable for delays in refunds caused by third-party suppliers